Refund Policy

Refund Policy 

Refunds on Personalized Products

Unfortunately, due to personalization being custom designed for each order we are unable to offer refunds once the piece has entered production. We can, and will, however, replace a piece if it is found to have had a fault during the manufacturing process or has been received damaged from shipment.

We will not refund or exchange pieces where details are entered incorrectly, i.e. typos. Please make sure you are careful and check the details you enter when ordering.

Due to the product being outside of our control, refunds will not be given to purchases lost or damaged in shipment.  

Exchanges

We do not accept exchanges. If you would prefer a different item, please purchase the item you want and begin the return process for the original item(s).

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.